Support

1. Getting Started

What is XPme?

XPme is a social experience platform that allows users to discover and complete experiences and challenges, earn XP, unlock badges, and share their experiences with others.

How do I create an XPme account?

You can sign up for XPme by:

• Downloading the app from the App Store or Google Play.

• Clicking "Sign Up" and going through the sign up process.

• Agreeing to the Terms & Privacy Policy.

How do I earn XP and unlock badges?

XP is earned by completing experiences listed in the XPme app. Each experience has a set XP value, and earning XP helps you unlock badges.

Can I use XPme without an account?

No, an account is required to track XP, complete experiences, participate in challenges, and engage with the XPme community.

2. Account Management

How do I change my username or email?

• You cannot currently change your username.

• To change your email go to Settings > Account Settings > Email Address.

• Enter your email address and click contact support.

• Enter the new details and send email.

• We will verify your details and update them.

How do I delete my XPme account?

• Go to Settings > Account Settings > Delete Account.

• Select Delete Account.

• Confirm the deletion request.

• Your data will be permanently removed within 30 days unless required for legal reasons.

Can I recover a deleted account?

No, once an account is deleted, it cannot be recovered. If you plan to return to XPme, we recommend leaving your account activated.

How do I reset my password?

• On the login screen, tap “Forgot Password”.

• Enter your registered email.

• Follow the reset link sent to your email.

• Or go to Account Settings > Reset Password and follow the prompts.

3. Troubleshooting & Technical Issues

I can’t log in. What should I do?

• Ensure you’re using the correct email and password.

• Try resetting your password.

• Check if XPme is undergoing maintenance.

• If the issue persists, contact support.

Why isn’t my XP updating after completing a challenge?

• Ensure you’ve followed the challenge rules.

• Try refreshing the page, app or logging out and back in.

• If XP is still missing, report the issue via Support.

The app is crashing or not loading. What can I do?

• Close and restart the app.

• Check for updates in the App Store/Google Play.

• Clear the app cache in your device settings.

• Reinstall the XPme app.

• If anything is still not working, report the issue via Support.

Why is my location not detected?

• Ensure location services are enabled for XPme in your device settings.

• Try restarting your device and reopening the app.

• If anything is still not working, report the issue via Support.

4. Privacy & Security

How does XPme protect my data?

XPme follows strict security practices, including:

• Encryption of sensitive data.

• Regular security audits.

• Compliance with Australian Privacy Laws and GDPR.

How do I manage my privacy settings?

• Go to Settings > Edit Profile > Profile Visibility.

• Adjust profile visibility.

Can I request my data?

Yes, you can request a copy of your data by emailing hello@xpme.app with the subject "Data Request."

How do I report a privacy concern?

If you believe your privacy has been compromised, contact our Privacy Team at hello@xpme.app.

5. Reporting Issues & Community Guidelines

How do I report inappropriate content or a user?

• Tap the three-dot menu next to the content/user profile.

• Select Report and choose the reason.

• Our team will review and take action if necessary.

What happens after I report content?

Our moderation team reviews reports and may:

• Remove the content.

• Warn or suspend the user.

• Ban the account if necessary.

What are XPme’s community guidelines?

XPme encourages users to share experiences responsibly. Violations include:

• Hate speech, bullying, or harassment.

• Spam or self-promotion.

• Fake challenges or manipulated XP.

Failure to follow these guidelines may result in suspension or account termination.

6. Contact XPme Support

If you still need help, reach out to our support team.